Spa Etiquette

The following are some spa etiquette tips to help you make the most of your visit to our spa.

 

Punctuality - Arrive at least 15 minutes before your spa appointment so you have time to check in and relax. If you are late, your treatment time will need to be shortened since the treatment room is generally booked after your session. After the treatment, you are free to spend time unwinding in our spa lounge.

 

Arrival - Upon arrival, please inform the receptionist of your appointment. You will have to complete our client questionnaire and provide us with medical and contact information.

 

Cancellations - If you must cancel an appointment, please give as much advanced notice as possible. Approximately 24 hours notice is required to cancel a single service and 48 hours or more is usually necessary for a package of services.

 

Medical Conditions - If you have any type of medical condition, be sure to mention it when you book an appointment. Certain treatments may not be advisable for you. Also, before your treatment begins, inform your therapist or aesthetician of any medical concerns.

 

Gratuities - Gratuities are not included in the price of our services or packages. Between 15 and 20 percent for each person who gave you a service is customary, but you may leave more or less depending on the quality of the service. Small tipping envelopes are located at the front desk on which you can write your name and the name of the therapist.

 

Cell Phones - Because the day spa environment is supposed to be a tranquil and stress-reducing experience, it’s best to turn cell phones off before entering the spa.

 

Socializing - When in the relaxation room and elsewhere in the spa, be mindful of others. Keep conversations at a low volume.